Orders and Shipping
How long does it take to process my order?
1-2 business days.
How long will shipping take?
Delivery typically takes 2-12 business days, depending on your location.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email.
You can track it on the website.
Do you offer international shipping?
No, unfortunately, we currently only deliver to European countries. Please check our shipping policy for details.
Do you charge sales tax?
Sales tax is applied based on your shipping address and local regulations.
Will my items arrive in one package?
If all items are available, they will ship in one package. Otherwise, separate shipments may occur.
Returns and Exchanges
What is your return policy?
You can return most items within 30 days of receiving them. Please ensure the product is unused and in its original packaging.
I received the wrong item. What should I do?
Contact us immediately, and we will arrange for a replacement or refund.
My order arrived damaged. What are my next steps?
Please take pictures of the damage and contact customer support for assistance with a replacement or refund.
How do I initiate a return?
Visit our “Refund and Returns policy” page, fill out the return form, and follow the provided instructions to send your item back.
Can I change or cancel my order after I’ve placed it?
You can modify or cancel your order before it ships. Once shipped, the return process must be followed.
Do I have to pay for return shipping?
If the return is due to our error, we will cover the return shipping costs. For other reasons, the customer is responsible for the shipping fees.
How long does it take to process a refund?
Refunds are typically processed within 2-5 business days after we receive and inspect the returned item. You will be notified via email once the refund is issued.
